MyMentone Support Hub

Welcome to our new parent app, MyMentone!

This support hub is here to provide you with everything you need to get started, information about key features, and how to make the most out of your app experience.

How to get started

STEP 1: Search for “MyMentone” on the App Store or Google Play to download and install the app. Alternatively, tap the appropriate button below using your mobile device:

App Store (Apple)
Google Play (Android)

STEP 2: Sign in using your existing Parent Code or linked social credentials. 

STEP 3: To ensure that you receive notifications relevant to you, tap More > Settings > Subscriptions and then select the appropriate year group(s) to receive targeted updates. You can change your subscriptions at any time. (Note: Automated and more specific class-based subscriptions will be available in future app updates.)

STEP 4: When you first use some app features, you may be asked to allow access to your information from other secure School sources (e.g. Parent Lounge). Please click ‘Allow’ to enable this access and ensure a seamless experience.

STEP 5: Start exploring your new app!

Key features

  • Icon_Announcements Stay informed with important updates and notices, and receive instant push notifications for urgent School/year level announcements.
  • Icon_SchoolCalendar Never miss an event with our comprehensive calendar. View and share upcoming School events directly from your device.
  • Icon_Absences Easily manage student absences through a simple and intuitive interface (for all school absences including Saturday sport).
  • Icon_StudentAnalytics Access information about student progress.
  • Icon_SportAndCocurricular Quick access to schedules and participant lists for your child's sport (Years 7 – 12) and S.M.A.R.T. Program (Years 8 – 12) activities.
  • Icon_LunchOrders Lunch orders for students from ELC to Year 8 can be placed online via Flexischools.
  • Icon_ParentLounge Parent Lounge is now at your fingertips, providing seamless access to essential information.
  • Icon_Operoo Manage your child’s medical records, permissions and online forms.
  • Icon_SchoolEvents Find out more and make bookings for upcoming school events.
  • Icon_Home The home screen offers quick access to key features of the app.
  • Icon_Notifications Keep track of important alerts and updates, such as sport fixture changes.
  • Icon_More Securely access a categorised list of resources, including service providers, parent resources, and other information.

FAQs

Search for “MyMentone” on the App Store (Apple) or Google Play (Android) to download and install the app.

Do I need to create a login to access the app? No, you can sign in using your existing Parent Code or linked social credentials. You will only need to do this on your first login or after 90 days of app inactivity.

You can manage your parent account password and link personal accounts by clicking here.

Your parent code can be found in the following locations on Parent Lounge:

Parent Details > Parent Details > Parent Code

Accounts & Payments > School Fees Account > Parent Code

It is also listed on your fee statements next to ‘ACCOUNT NUMBER’.

Please note that while newsletters and notices of a general nature will be delivered through the app, critical or personal messages – such as direct updates from teachers to parents, and targeted communications at a class or individual level – will continue to be communicated through our email system.

Yes, all parents/carers will be able to sign in using their existing Parent Code or linked social credentials.

In the app, go to More > Settings > Subscriptions and select the appropriate year group(s) to receive targeted updates. You can change your subscriptions at any time. (Note: Automated and more specific class-based subscriptions will be available in future app updates.)

The ‘Announcements’ section displays notices of a general nature, including newsletters, campus updates, reminders, and more.

‘Notifications’ lists important alerts from external providers, including sport and cocurricular updates, such as fixture changes.

Our developers are already working towards adding more connections with other services, so you’ll be able to get more detailed notifications in the near future.

Yes, you can do that by clicking here on your computer.

Please note, we currently cannot surface notifications from Operoo in the app, but we’re working on it! You can still see all notifications with the Operoo app if you have it and any Operoo requests will still be sent via email.

This initial version of the app is just the beginning! We’re already working on more features and integrations, including expanded SSO (single sign on) functionality, so you’ll soon be able to securely access more School resources and external providers with a single login.

You can also still use the Flexischools and Operoo apps directly if you have them.

Yes, simply click on the event you’re interested in, then select the three dots in the top right corner. From there, choose ‘Add to Calendar’ and follow the prompts. You can also use this menu to ‘Share’ the event with family and friends.

No – information about sport training and fixtures (Years 7 – 12), as well as the alternative S.M.A.R.T. Program sessions (from Year 8), can only be accessed via the MyMentone app. 

Yes, MyMentone uses single sign-on (SSO) technology and best practice data encryption protocols to ensure secure access across our School platforms.

Enable automatic app updates in your device settings to ensure you’re always using the latest version of the MyMentone app.

iPhone instructions
Android instructions

Please ensure that ‘Allow push notifications’ is enabled in the app (More > Settings > Notifications) and that MyMentone app notifications are enabled in your general device settings.

If you are still experiencing issues with push notifications, please go through the steps listed in the ‘What do I do if I encounter a technical issue?‘ FAQ below.

If your app isn’t functioning properly, here are some steps you can take to troubleshoot the issue:

  • Check for updates:Please make sure your device is running the latest versions of its operating system (iOS or Android) and the MyMentone app to ensure optimal performance.
  • Check internet connection: Ensure your device has a stable internet connection.
  • Restart the app: Close the app completely and then reopen it.
  • Restart your device: Sometimes, restarting your device can resolve app issues.
  • Reinstall the app: Uninstall the MyMentone app and then reinstall it from the App Store/Google Play.
  • Contact support: If none of the above steps work, please contact [email protected] for assistance.

MyMentone app feedback form

We value your input – please share your thoughts and suggestions to help us enhance your experience with the MyMentone app.